1. Who We Are
These Terms and Conditions ("Terms") govern your use of the 24Tuning dealer portal and all related services ("the Service"). They form a legally binding agreement between you ("the Customer") and: 24Tuning. By accessing or using the Service, you agree to be bound by these Terms.

2. Eligibility - Business Customers Only
The Service is provided exclusively to business customers acting in the course of a trade, business, craft, or profession. By registering for an account, you confirm that you are not a consumer and that you are purchasing the Service for business purposes only. 24Tuning reserves the right to refuse or terminate any account where it reasonably believes the customer is not acting in a business capacity. Consumer access to the Service is not permitted.

3. Definitions
In these Terms, the following terms have the meanings set out below:
• "Network Installer" (also referred to as a "Slave User" in the industry) — a customer approved to submit ECU files for processing by 24Tuning engineers, typically operating their own remapping business.
• "Trade Account Holder" (also referred to as a "Master User" in the industry) — a customer using a master tuning tool and submitting files independently.
• "Credits" — the prepaid digital tokens used to pay for file processing jobs on the Service.
• "File" or "ECU File" — the vehicle electronic control unit data file submitted by the Customer for processing.
• "Working Hours" — 24Tuning's published operating hours as displayed on the portal. These may be updated from time to time.
• "Warranty Period" — the 21-day period from the date a processed file is returned to the Customer.

4. Account Registration & Approval
All accounts are subject to approval by 24Tuning prior to activation. 24Tuning reserves the right to refuse any application without providing a reason. When registering, you must provide accurate, complete, and up-to-date business information including your trading name and contact details. You must promptly update your account information if it changes. Each customer is entitled to one account only. Customers found to hold multiple accounts will have all accounts deactivated and all associated credits forfeited without refund.

5. Out-of-Hours File Submissions
Files submitted outside of Working Hours that require manual engineer input will not be processed until the next working day. 24Tuning's current Working Hours are published on the portal and may be updated from time to time.

6. Credits & Payment
Credits are a prepaid digital service. As business-to-business transactions, all credit purchases are non-refundable except as expressly stated in these Terms. Credits cannot be transferred between accounts, sold, or applied towards tool purchases. Credits expire 12 months from the date of purchase. Expired credits are forfeited without refund.

7. File Processing & Charges
All file requests require sufficient credits on account. If an incorrect file is uploaded, or required options are not selected prior to submission, and the file is processed by an engineer, a full credit charge applies to any reprocessing. Please ensure all uploads and selections are correct before submitting. Solutions not selected at the time of upload will not be applied. Credits will not be refunded for omissions made by the Customer at point of submission. If you are unsure whether a solution is available, please raise a support ticket before submitting. For any file-related queries, use the support chat located within the portal. An engineer will respond as soon as possible during Working Hours.

8. File Warranty & Revisions (21-Day Warranty Period)
Files that require further solutions, additions, or removals within the 21-day Warranty Period are provided free of charge for Network Installers. This excludes Stage upgrade options. For Trade Account Holders, all additional work is chargeable regardless of the Warranty Period. Any modifications or additional solutions requested after the 21-day Warranty Period has expired will be treated as a new file request and charged accordingly, including an additional 1 credit. Credit requests relating to file issues must be raised within the 21-day Warranty Period. Issues reported after expiry of the Warranty Period will not be eligible for credit refund. Jobs that require a redo because the customer's vehicle has been returned to a main dealer and the map removed will require a new file request and will be charged at the standard rate. Trade Account Holders must ensure all required specifications are confirmed with the end customer before submitting a file request. Additions or removals after submission will incur an additional charge. Credit refunds will not be issued on files where no revision attempts have been made. Files may require adjustment after initial flash — please work through the revision process before raising a credit request. 24Tuning will only issue credits where a file is demonstrably defective and supporting evidence is provided.

9. Refunds & Credit Policy
If 24Tuning is unable to resolve a file issue, credits will be refunded to the Customer's account balance. Credit refunds will only be issued where the file is demonstrably defective and the Customer provides supporting data logs or evidence as reasonably requested by 24Tuning. Credits will not be refunded in the following circumstances (this list is not exhaustive):
• Tool failure or incompatibility — please contact your tool supplier.
• Customer or end-customer change of mind.
• Failure to upload the correct file or select the correct options.
• Failure to read tuner comments prior to downloading and flashing the file.
• Vehicle speed limiter remaining active where the limiter is located in a module other than the ECU (e.g. BCM). Credits will not be refunded where the engineer confirms the ECU solution is correct.
• Failure to complete a DTC deletion job due to the installer lacking the correct diagnostic tools.
• Issues arising from the use of clone tools. 24Tuning accepts no responsibility for ECU damage caused by clone tools and provides no support for such failures.
• Software updates applied by a main dealer or third party that overwrite a 24Tuning file — a new file request will be required.
• Gearbox file failures where the engine cannot be remapped — engine tuning must be completed before gearbox tuning is ordered.

10. Liability, Safety & Data Logging
All files supplied by 24Tuning are produced to the best of the engineer's skill and knowledge. However, all files are programmed entirely at the Customer's risk. 24Tuning accepts no liability for damage to any vehicle, engine, gearbox, or ancillary components arising from the use of any file supplied through the Service. The Customer is solely responsible for conducting a full pre-tuning health check of all relevant engine parameters before any file is flashed to a vehicle. Failure to do so is at the Customer's risk. Data logging (before and after tuning) is a mandatory requirement for any warranty or credit claim. In the event of a file issue, data logs must be provided to 24Tuning before any credit refund will be considered. For any vehicle tuned on a dynamometer, before-and-after power runs are required as a condition of any support request. Running a modified vehicle on a dyno without a stock baseline is not supported. To the maximum extent permitted by law, 24Tuning's total aggregate liability to the Customer under or in connection with these Terms shall not exceed the value of credits paid by the Customer for the specific file or service giving rise to the claim.

11. Slave Decrypt / Encrypt Requests (External Processing)
Network Installers requesting decryption and encryption of files using external processing (outside 24Tuning's standard solution set) are charged at 1 Credit per request. Such requests may only be submitted where 24Tuning has no available solution or is unable to provide a working solution, or where the Customer requires custom tuning for specific hardware upgrades (e.g. uprated turbos, injectors).

12. Prohibited Conduct
The following conduct is strictly prohibited and may result in immediate account termination, forfeiture of credits, and/or legal action:
12.1 Software Sharing
No software, file, or proprietary data supplied through the Service may be shared publicly, on any online forum, social media platform, or messaging group. Breach of this clause will result in immediate account deactivation and forfeiture of all credits without refund.
12.2 Defamation & Slander
Customers must not make false, misleading, or defamatory statements about 24Tuning, its services, or its personnel on any public or private platform. 24Tuning reserves the right to suspend or terminate the account of any customer found to be in breach of this clause and to pursue legal remedies where appropriate.
12.3 Customer Solicitation
Customers must not solicit, recruit, or attempt to redirect other 24Tuning customers to competing services, whether directly or indirectly. Breach of this clause will result in immediate account termination without refund.
12.4 Competitor Use
Competitors may access the Service for legitimate business use. However, any competitor found to engage in defamatory conduct, misleading statements, or unfair competitive practices against 24Tuning will have their account immediately terminated without refund. 24Tuning reserves the right to pursue legal action in such cases.

13. Tool Ownership & Transfers
Slave tools purchased through 24Tuning are subject to network restrictions and are not released by default. Release of any slave tool is at 24Tuning's sole discretion. Where 24Tuning agrees to release a slave tool from the network, a release fee of £500 + VAT is payable before release is processed. Any transfer of a tool to a third party must be notified to 24Tuning in advance. The new user must complete 24Tuning's standard vetting and approval process before the transfer is recognised. 24Tuning reserves the right to refuse approval of any new user at its sole discretion. The previous owner is responsible for all transfer fees and any tool name-change fees. The new user must not access the portal using the previous owner's account. Any breach of this rule will result in immediate account termination and forfeiture of all credits.

14. Data Protection
24Tuning collects and processes personal data (including name, contact details, and vehicle data) as necessary to provide the Service. 24Tuning operates in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Customer data will not be sold or shared with third parties except as required to deliver the Service (e.g. payment processors) or as required by law. Customers have rights in respect of their personal data including the right of access, rectification, and erasure, subject to applicable exemptions. A full Privacy Policy governing 24Tuning's data practices will be published on the portal. By using the Service, you agree to 24Tuning's Privacy Policy as updated from time to time.

15. Governing Law & Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. For customers based outside the United Kingdom, nothing in this clause prevents a customer from bringing a claim in their local courts; however, English law will apply to the substance of any dispute arising under these Terms.

16. Amendments to These Terms
24Tuning reserves the right to amend these Terms at any time. For material changes, 24Tuning will provide at least 14 days' notice to registered customers by email or portal notification. Continued use of the Service after the notice period constitutes acceptance of the revised Terms. By using the Service, you confirm you have read and agree to these Terms.

Last updated: 14/04/2026

1. Who We Are
This Privacy Policy explains how 24Tuning ("we", "us", "our") collects, uses, and protects personal data in connection with the 24Tuning dealer portal and related services ("the Service"). We are a UK-based business operating globally. Contact Email: Sales@24tuning.co.uk All data protection enquiries should be directed to the contact email above.

2. Scope of This Policy
This Policy applies to:
• Users of the dealer portal
• Business customers (B2B only)
• Website and platform interactions
The Service is strictly intended for business users only, and not for consumers or individuals acting outside a business capacity.

3. Personal Data We Collect
We collect and process the following categories of data:
3.1 Account & Business Information
• Name
• Business name
• Email address
• Phone number
• Billing information (where applicable)
3.2 Account & Technical Data
• Login credentials (securely stored)
• IP address
• Device/browser information
• Access logs
3.3 Service Data (Core Platform Functionality)
• ECU files uploaded to the platform
• Associated vehicle data (which may include VIN or identifiable vehicle information)
• File modification history and engineer notes
3.4 Payment Data
Payments are processed via third-party providers (e.g. Stripe). We do not store full payment card details.
3.5 Communications & Support
• Support messages
• Internal chat logs
• Email correspondence

4. How We Use Your Data
We process personal data for the following purposes:
4.1 Contractual Performance (Primary Basis)
• To provide ECU file processing services
• To manage your account and credits
• To process transactions
• To deliver support and file revisions
4.2 Legitimate Interests
• To improve platform performance and reliability
• To monitor usage and prevent misuse
• To enforce our Terms and protect our business
• To investigate disputes or technical issues
4.3 Legal Obligations
• Compliance with applicable laws and regulations
• Fraud prevention and financial record-keeping
4.4 Marketing Communications
We may send service-related communications. Marketing communications will only be sent:
• Where permitted under soft opt-in (B2B context), or
• Where you have provided consent
You can opt out at any time.

5. ECU Files & Technical Data Handling
ECU files uploaded to the platform are processed strictly for the purpose of delivering the Service. Important clarifications:
• Files may contain vehicle-identifiable data
• Files are accessed by authorised engineers only
• Files are not used for resale or public distribution
• Files may be retained for:
o Support
o Warranty validation
o Quality control
o Dispute resolution

6. Data Sharing & Third Parties
We do not sell your data. We may share data with trusted third parties where necessary to operate the Service:
6.1 Key Service Providers
• Payment Processing: Stripe
• Infrastructure & Hosting: Supabase, Netlify
• Email Delivery: Google (Workspace), Resend
These providers act as data processors under contractual obligations.
6.2 Legal Requirements
We may disclose data where required to:
• Comply with legal obligations
• Enforce our Terms
• Protect rights, property, or safety

7. International Data Transfers
As a global service, your data may be processed outside the UK. Where this occurs, we ensure appropriate safeguards, including:
• UK-approved Standard Contractual Clauses (SCCs)
• Transfers to jurisdictions deemed adequate
By using the Service, you acknowledge such transfers may occur.

8. Data Retention
We apply the following defensible retention standards:
• Account Data: Retained while account is active + up to 6 years after closure (legal/compliance)
• ECU Files: Retained for up to 24 months (to support warranty, revisions, and technical validation)
• Support Logs & Communications: Retained for up to 24 months
• Transaction Records: Retained for 6 years (legal/tax requirements)
We may retain data longer where required for:
• Ongoing disputes
• Legal claims
• Fraud prevention

9. Data Security
We implement appropriate technical and organisational measures, including:
• Encrypted data transmission (HTTPS)
• Secure authentication systems
• Access control (role-based permissions)
• Infrastructure security via trusted providers
However, no system is completely secure, and use of the Service is at your own risk.

10. Your Data Protection Rights
Under UK GDPR, you have the right to:
• Access your data
• Request correction of inaccurate data
• Request deletion (where applicable)
• Restrict processing
• Object to processing
• Request data portability
To exercise your rights, contact: Sales@24tuning.co.uk We may require verification of identity before fulfilling requests.

11. Cookies
We do not currently deploy non-essential tracking technologies. However, the platform may use essential cookies required for:
• Authentication
• Session management
• Security
If tracking technologies are introduced in future, this Policy will be updated and a cookie notice implemented.

12. Children's Data
The Service is strictly for business users. We do not knowingly collect or process data relating to individuals under 18.

13. Changes to This Policy
We may update this Privacy Policy from time to time. Where changes are material, we will notify users via:
• Email, or
• Portal notification
Continued use of the Service constitutes acceptance of the updated Policy.

14. Complaints
If you are not satisfied with how your data is handled, you have the right to lodge a complaint with the UK regulator: Information Commissioner’s Office (ICO) https://ico.org.uk/

15. Contact
For all privacy-related enquiries: Email: Sales@24tuning.co.uk